职位描述: Theprojectbrief:Dong’aoislandprojectistheClubmed’sfirstislandresortprojectinZhuhai,andwillbeopeningon20thJune.Itcontains267rooms,3restaurants,3bars,3swimmingpoolsand1Executivelounge.AdenServicesprovidestheprofessionalmanagementserviceforclubmed,includesFacilitiesMaintenance,Publicareascleaning,Housekeeping,Landscaping,Beachservices,Securityservices,Laundryservices,andStaffcanteen. Purposeofrole:-Ensuretheservicedeliveryonsitematchesboththeproposalandthecustomers’expectations-Identifyproactivelyimprovementsopportunitiesattheoperationslevelandsharethemwiththepointofcontactofthecustomers-Intercepttheincidentsanddefineclearactionplantosolvethem-Ensureallthingsmatchescustomerrequirements-Attendweeklyandmonthlymeetingofcustomersifappropriate;givefeedbackinatimelyandprofessionalmanner-Bethepointofcontactofthis/thesecustomers-Reviewandinterpretfeedbacksfromthecustomerstoinitiateappropriateactionsandimproveservicequality;adviseclientsonhowtobetterachieverequiredresultstoincreasethecustomers’satisfaction-Insureallaspectsoftheday-to-daymanagementofthesitesareinaccordancewiththeCompanystandards-Manageanddevelopsiteteamconsistingaround160staff-EnsuresafetyandwellbeingofADENstaffworkingonsite-Toundertakeanyothertasksrelatingtositemanage Skillsrequired:-Successfulcandidatepreferablyhasworkingexperiencesofhospitalityindustryorfacility/propertymanagement-Hastheabilitytolead,direct,control;handlesauthorityproperly;theabilitytocompeteagainstastandardofexcellence;setshighstandardsandpursuesaggressivegoals;takesactionandresponsibilityforachievingbusinessresults-Recognizesandanalyzesproblemsandthenevaluatesalternativeandsolution,anticipatesconsequencesandmakesrecommendationstoeliminateobstaclestosuccessfulcompletionofobjectivesorresponsibilities.-Exhibitsappropriateworkconductsandworkhabits;productivelyengagesandputsforthextraeffortswhenneededtocompleteprojectsandmeetdeadlines;highlevelofambition,drive,energyandenthusiasminwork.-AdvancedITskills,includingMicrosoftWord,ExcelandOutlook-Abilitytoworktotightdeadlines-Excellentorganisationalandtime-managementskillsabilitytoprioritises-Workloadatmonthendtomeetmilestonedates-Abilitytoworkeffectivelyindependentlyandaspartofateam-Aflexibleapproach,withawillingnesstooccasionallyworkadditionalhours,ifrequired OtherRequirements:1.Minimum5yearsexperienceinhotelhousekeepingoperationandmanagementinaninternational5-starhotel2.Trackrecordsincostsaving,qualitycontrolandprojectmanagement3.Strongorganizationalandcommunicationalskills4.Abletoeffectivelycoordinateanddirecthousekeepingteamforitsoperations5.Pre-openingexperienceispreferred6.FluencyinEnglishspokenandwritten Holidays&welfare -8weeksonsite/2weeksoff-Food,laundryandaccommodationwillbeofferedwhileonduty
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